FREE FREIGHT POLICY
SHIPPING AND FREIGHT CHARGES
Calcana heaters and related accessories are shipped free via common carrier to any commercial business address or nearest freight terminal in a city with a population over 100,000 and not located on an island. If you require shipping to a residence, there is a small additional charge of $50 per heater. Please note these heaters will require you to either use a forklift to unload the crate they are shipped in, or have at least two able bodied people at the delivery location adequately equipped to remove the crating materials and unload the heaters one at a time onto your site. If powered tailgate service is required, please allow an additional $125 for this service. If your location does not qualify for free freight, please call our office and our friendly staff will let you know what the estimated freight charges will be so that you can make an informed purchasing decision.
Please make sure when you order that you have a daytime phone number on file so the shipping company can arrange for a convenient delivery time. Please note that if you miss the agreed upon delivery time, the freight company will charge you a redelivery fee. Delivery is during standard business hours Monday through Friday.
We do our very best to package our materials to minimized freight damage. Taking delivery of your new heater is like taking delivery of new furniture. We recommend that you are present when your order is delivered and please inspect the packaging exterior for any damage. In the unlikely event there is excessive freight damage on the exterior of the packaging or crate, REFUSE THE SHIPMENT and contact us immediately with your order number and the name of the freight company. If there appears to be minimal disturbance to the packaging or crating, DO NOT SIGN THE BILL OF LADING WITHOUT NOTING PACKAGING DAMAGE and SUBJECT TO INSPECTION and take pictures of the condition of the received heaters and their related packaging materials. In either case, if you have freight damage, we will work with you to get the situation corrected.